Shipping Policy

Shipping Costs

Shipping is always 100% free, with no minimum order required. We cover the cost of delivery for every order as a token of appreciation to our customers.

Delivery Timeframes

  • Orders are processed within 1–3 business days. Most weekday orders are handled within 1 working day. Orders placed on Friday evenings or weekends may take slightly longer.
  • After processing, delivery typically takes 7–15 days, depending on your location. Please note that actual delivery times may vary due to factors outside our control, such as customs delays or high seasonal demand.

We do our best to keep delivery as fast and seamless as possible. If you have any concerns, our customer support team is here to help.

How to Place an Order

  1. Add to Cart: Visit the product page, select your preferred variant (size, color, etc.), and click “Add to Cart.”

  2. Checkout: Click “Proceed to Checkout” and enter your correct shipping details. Make sure to double check that your shipping info is accurate. 

  3. Review: On the Dispatch page, confirm your delivery address. You'll also be reminded that shipping is completely free.

  4. Payment: Choose a secure payment method
    All transactions are SSL-encrypted to ensure a safe and secure checkout.

  5. Complete Order: Click “Complete Order” to finalize your purchase. You will then be redirected to your selected payment gateway to complete the transaction. If you encounter any issues, feel free to contact our support team.

Shipping Your Order

We want you to enjoy your purchase as soon as possible. To help maintain fair pricing and reduce environmental impact, we consolidate orders and ship them in bulk once a minimum shipping quantity is reached.

We appreciate your understanding and support in helping us build a more sustainable future.

Please Note: Delivery times may be impacted by factors such as customs clearance, courier backlogs, or high-volume periods like holidays or sales events. We will always strive to get your order to you as quickly as possible.

If you need your order urgently or have special requests, please email us at Support@SofieKlein.co.uk. Our team is happy to assist.